Q. How are rooms allocated?
A: Each accommodation checks their bookings and room inventory in the morning and pre-assigned the rooms. Sonatours have no control over room allocations.
Q. Can you guarantee rooms together?
A: Room allocation is done by the hotels/lodges at the parks. Rooms together only be requested but not guaranteed.
Q. Is early check - in available?
A: Early check in not normally available. Sonatours can on your request enquire with the accommodation on the availability and the charges applicable for an early check in.
Q. What facilities are there in the room?
A: Facilities vary from accommodation to accommodation and include en-suite bathrooms, safe box, telephone, mini bar, room service (use of some of the services are chargeable and to be settled by yourself at the time of checkout). The accommodation may require your credit card to cover your extras or cash deposits.
Q. Will the room have walk in shower?
A: Not all accommodation rooms have walking showers.
Q. Does my room have Tea & Coffee making facilities?
A: Please note that not all accommodation provides tea/coffee in the room. If hot water is required, kindly request the reception for assistance.
Q. Is smoking allowed in the rooms at hotels/lodge?
A: Smoking is not allowed in the rooms. However, designated smoking areas are provided. Please check with the reception.
Q. Is WIFI freely available?
A: Most hotels will have WIFI available in the public areas. Please check with reception for WIFI information in the rooms.
Q. Do all rooms have air-condition?
A: Most city hotel rooms in Kenya do offer air-conditioners or fans. Most rooms at Lodges in the Parks do not offer air conditioners or fans.
Q. Will all hotels have lifts?
A: Most of the hotels worldwide will have lifts. However, at some places Heritage Hotels or Resorts are used in such cases lifts cannot be guaranteed.
Q. What time do I need to be at the airport if flying from UK?
A: All flight tours originating in the UK require that you be at the airport for your flight at least 3 hours prior to your flight time. Your final itinerary confirmation will confirm the time you need to be at the airport. Should you miss your flight Sonatours will not be liable for any costs incurred for you to join the tour. The office will make every effort to assist you in such circumstances.
Please be on time as we cannot be held responsible or liable for any loss or expense suffered if you miss the flight or coach.
Q. Are flights upgrades available?
A: On long haul flight tours upgrade to your flights is possible. Please advise the office at the time of booking to get the best possible price.
Q. Can I select my seats on the airplane?
A: International and Internal flight booking are booked as a group and the airlines will allocate the seats. Should you have a specific request it will be forwarded to the airline but cannot be guaranteed.
Q. What are the luggage requirements on the airplane?
A: International Flights: Different airlines will have different requirements on the weight allowance. It can range 20-30kgs for your main luggage and 5kg for hand luggage.
Internal Flights: Where applicable the baggage allowance is strictly 15 Kg in soft luggage.
We do advise you to travel light. This information will be on your e-ticket once the tickets have been issued.
Q. What are the luggage requirements while on the safari?
A: While on the safari it is important that your baggage does not exceed 15 Kg and is in soft luggage.
Q. What type of vehicle will I be travelling in?
A: We use the finest fleet of fuel-efficient 4x4 6-seater non-air-conditioned land cruisers. The cruisers do not have emergency WC facilities. Frequent comfort stops are being made for your convenience.
Q. What is the smoking and alcohol policy while travelling on the cruisers?
A: There is a strict policy of “no smoking, no alcohol and no smelly food” on all our cruiser. We do, however, make plenty of comfort stops.